/**
 * Sistema de Tickets - Estilos
 * Diseño moderno inspirado en Zendesk/Freshdesk
 */

/* Variables del tema */
:root {
    --ticket-primary: #1e40af;
    --ticket-primary-light: #3b82f6;
    --ticket-primary-dark: #1e3a8a;
    --ticket-success: #059669;
    --ticket-warning: #d97706;
    --ticket-danger: #dc2626;
    --ticket-info: #0891b2;
    
    --ticket-bg: #f8fafc;
    --ticket-card-bg: #ffffff;
    --ticket-border: #e2e8f0;
    --ticket-text: #1e293b;
    --ticket-text-muted: #64748b;
    --ticket-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    --ticket-shadow-lg: 0 4px 12px rgba(0, 0, 0, 0.15);
    
    /* Prioridades */
    --priority-baja: #22c55e;
    --priority-media: #eab308;
    --priority-alta: #f97316;
    --priority-urgente: #ef4444;
    
    /* Estados */
    --status-abierto: #3b82f6;
    --status-en_progreso: #8b5cf6;
    --status-pendiente: #f59e0b;
    --status-resuelto: #10b981;
    --status-cerrado: #6b7280;
}

/* Contenedor principal */
.tickets-container {
    padding: 24px;
    max-width: 1400px;
    margin: 0 auto;
    background: var(--ticket-bg);
    min-height: calc(100vh - 60px);
}

/* Header */
.tickets-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 24px;
    flex-wrap: wrap;
    gap: 16px;
}

.tickets-header h1 {
    font-size: 28px;
    font-weight: 700;
    color: var(--ticket-text);
    margin: 0;
    display: flex;
    align-items: center;
    gap: 12px;
}

.tickets-header h1 i {
    color: var(--ticket-primary);
}

.tickets-header .subtitle {
    color: var(--ticket-text-muted);
    margin: 4px 0 0 0;
    font-size: 14px;
}

.header-right {
    display: flex;
    gap: 12px;
}

/* Botones */
.btn-primary {
    background: linear-gradient(135deg, var(--ticket-primary) 0%, var(--ticket-primary-dark) 100%);
    color: white !important;
    padding: 12px 24px;
    border: none;
    border-radius: 10px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    text-decoration: none;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(30, 64, 175, 0.3);
}

/* Botón de Administrador */
.btn-admin {
    background: linear-gradient(135deg, #7c3aed 0%, #5b21b6 100%);
    color: white !important;
    padding: 12px 24px;
    border: none;
    border-radius: 10px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    text-decoration: none;
    transition: all 0.3s ease;
    box-shadow: 0 2px 8px rgba(124, 58, 237, 0.3);
}

.btn-admin:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(124, 58, 237, 0.4);
    color: white !important;
    text-decoration: none;
}

.btn-primary:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 16px rgba(30, 64, 175, 0.4);
    color: white !important;
}

.btn-secondary {
    background: var(--ticket-card-bg);
    color: var(--ticket-text);
    padding: 12px 24px;
    border: 2px solid var(--ticket-border);
    border-radius: 10px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    display: inline-flex;
    align-items: center;
    gap: 8px;
    text-decoration: none;
    transition: all 0.2s ease;
}

.btn-secondary:hover {
    border-color: var(--ticket-primary);
    color: var(--ticket-primary);
}

/* Stats Cards */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 16px;
    margin-bottom: 24px;
}

.manager-stats {
    grid-template-columns: repeat(6, 1fr);
}

@media (max-width: 1200px) {
    .manager-stats {
        grid-template-columns: repeat(3, 1fr);
    }
}

@media (max-width: 768px) {
    .manager-stats {
        grid-template-columns: repeat(2, 1fr);
    }
}

.stat-card {
    background: var(--ticket-card-bg);
    border-radius: 16px;
    padding: 20px;
    display: flex;
    align-items: center;
    gap: 16px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
    transition: all 0.3s ease;
}

.stat-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--ticket-shadow-lg);
}

.stat-icon {
    width: 56px;
    height: 56px;
    border-radius: 14px;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 24px;
}

.stat-total .stat-icon { background: linear-gradient(135deg, #6366f1, #8b5cf6); color: white; }
.stat-open .stat-icon { background: linear-gradient(135deg, #3b82f6, #60a5fa); color: white; }
.stat-progress .stat-icon { background: linear-gradient(135deg, #8b5cf6, #a78bfa); color: white; }
.stat-resolved .stat-icon { background: linear-gradient(135deg, #10b981, #34d399); color: white; }
.stat-active .stat-icon { background: linear-gradient(135deg, #f59e0b, #fbbf24); color: white; }
.stat-unassigned .stat-icon { background: linear-gradient(135deg, #ef4444, #f87171); color: white; }
.stat-urgent .stat-icon { background: linear-gradient(135deg, #dc2626, #ef4444); color: white; }
.stat-today .stat-icon { background: linear-gradient(135deg, #06b6d4, #22d3ee); color: white; }
.stat-resolved-today .stat-icon { background: linear-gradient(135deg, #059669, #10b981); color: white; }

.stat-info {
    display: flex;
    flex-direction: column;
}

.stat-value {
    font-size: 28px;
    font-weight: 700;
    color: var(--ticket-text);
    line-height: 1;
}

.stat-label {
    font-size: 13px;
    color: var(--ticket-text-muted);
    margin-top: 4px;
}

/* Filtros */
.filters-bar {
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--ticket-card-bg);
    padding: 16px 20px;
    border-radius: 12px;
    margin-bottom: 20px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
    flex-wrap: wrap;
    gap: 16px;
}

.filter-group {
    display: flex;
    gap: 12px;
    flex-wrap: wrap;
}

.filter-select {
    padding: 10px 16px;
    border: 2px solid var(--ticket-border);
    border-radius: 8px;
    font-size: 14px;
    color: var(--ticket-text);
    background: white;
    cursor: pointer;
    min-width: 160px;
    transition: all 0.2s ease;
}

.filter-select:hover {
    border-color: var(--ticket-primary-light);
}

.filter-select:focus {
    outline: none;
    border-color: var(--ticket-primary);
    box-shadow: 0 0 0 3px rgba(30, 64, 175, 0.1);
}

.search-box {
    position: relative;
    flex: 1;
    max-width: 400px;
    min-width: 250px;
}

.search-box i {
    position: absolute;
    left: 14px;
    top: 50%;
    transform: translateY(-50%);
    color: var(--ticket-text-muted);
}

.search-box input {
    width: 100%;
    padding: 10px 16px 10px 40px;
    border: 2px solid var(--ticket-border);
    border-radius: 8px;
    font-size: 14px;
    transition: all 0.2s ease;
}

.search-box input:focus {
    outline: none;
    border-color: var(--ticket-primary);
    box-shadow: 0 0 0 3px rgba(30, 64, 175, 0.1);
}

/* Lista de Tickets (Vista cliente) */
.tickets-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.ticket-card {
    background: var(--ticket-card-bg);
    border-radius: 12px;
    padding: 20px;
    display: flex;
    align-items: stretch;
    gap: 16px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
    cursor: pointer;
    transition: all 0.2s ease;
}

.ticket-card:hover {
    border-color: var(--ticket-primary-light);
    box-shadow: var(--ticket-shadow-lg);
    transform: translateX(4px);
}

.ticket-priority {
    width: 6px;
    border-radius: 4px;
    flex-shrink: 0;
}

.ticket-priority.priority-baja { background: var(--priority-baja); }
.ticket-priority.priority-media { background: var(--priority-media); }
.ticket-priority.priority-alta { background: var(--priority-alta); }
.ticket-priority.priority-urgente { background: var(--priority-urgente); }

.ticket-content {
    flex: 1;
    min-width: 0;
}

.ticket-header-row {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 8px;
}

.ticket-folio {
    font-size: 13px;
    font-weight: 600;
    color: var(--ticket-primary);
    background: rgba(30, 64, 175, 0.1);
    padding: 4px 10px;
    border-radius: 6px;
}

.ticket-status {
    font-size: 12px;
    font-weight: 600;
    padding: 4px 10px;
    border-radius: 20px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-abierto { background: rgba(59, 130, 246, 0.15); color: var(--status-abierto); }
.status-en_progreso { background: rgba(139, 92, 246, 0.15); color: var(--status-en_progreso); }
.status-pendiente { background: rgba(245, 158, 11, 0.15); color: var(--status-pendiente); }
.status-resuelto { background: rgba(16, 185, 129, 0.15); color: var(--status-resuelto); }
.status-cerrado { background: rgba(107, 114, 128, 0.15); color: var(--status-cerrado); }

.ticket-title {
    font-size: 16px;
    font-weight: 600;
    color: var(--ticket-text);
    margin: 0 0 8px 0;
    line-height: 1.4;
}

.ticket-description {
    font-size: 14px;
    color: var(--ticket-text-muted);
    margin: 0 0 12px 0;
    line-height: 1.5;
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 16px;
    flex-wrap: wrap;
}

.ticket-meta span {
    font-size: 13px;
    color: var(--ticket-text-muted);
    display: flex;
    align-items: center;
    gap: 6px;
}

.ticket-meta i {
    font-size: 12px;
}

.ticket-arrow {
    display: flex;
    align-items: center;
    color: var(--ticket-text-muted);
    font-size: 20px;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    background: var(--ticket-card-bg);
    border-radius: 16px;
    border: 2px dashed var(--ticket-border);
}

.empty-state i {
    font-size: 64px;
    color: var(--ticket-border);
    margin-bottom: 20px;
}

.empty-state h3 {
    font-size: 20px;
    color: var(--ticket-text);
    margin: 0 0 8px 0;
}

.empty-state p {
    color: var(--ticket-text-muted);
    margin: 0 0 24px 0;
}

/* Formulario de Crear Ticket */
.ticket-form-container {
    max-width: 800px;
}

.ticket-form {
    background: var(--ticket-card-bg);
    border-radius: 16px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
    overflow: hidden;
}

.form-section {
    padding: 24px;
    border-bottom: 1px solid var(--ticket-border);
}

.form-section:last-child {
    border-bottom: none;
}

.form-section h2 {
    font-size: 18px;
    font-weight: 600;
    color: var(--ticket-text);
    margin: 0 0 20px 0;
    display: flex;
    align-items: center;
    gap: 10px;
}

.form-section h2 i {
    color: var(--ticket-primary);
}

.section-hint {
    color: var(--ticket-text-muted);
    font-size: 14px;
    margin: -12px 0 16px 0;
}

.form-group {
    margin-bottom: 20px;
    position: relative;
}

.form-group label {
    display: block;
    font-size: 14px;
    font-weight: 600;
    color: var(--ticket-text);
    margin-bottom: 8px;
}

.form-group label .required {
    color: var(--ticket-danger);
}

.form-group input[type="text"],
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 12px 16px;
    border: 2px solid var(--ticket-border);
    border-radius: 10px;
    font-size: 15px;
    color: var(--ticket-text);
    transition: all 0.2s ease;
    font-family: inherit;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--ticket-primary);
    box-shadow: 0 0 0 3px rgba(30, 64, 175, 0.1);
}

.form-group textarea {
    resize: vertical;
    min-height: 150px;
}

.char-counter {
    position: absolute;
    right: 12px;
    top: 38px;
    font-size: 12px;
    color: var(--ticket-text-muted);
}

.form-hint {
    font-size: 13px;
    color: var(--ticket-text-muted);
    margin: 8px 0 0 0;
}

.form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 20px;
}

@media (max-width: 600px) {
    .form-row {
        grid-template-columns: 1fr;
    }
}

/* File Upload */
.file-upload-area {
    border: 2px dashed var(--ticket-border);
    border-radius: 12px;
    padding: 40px;
    text-align: center;
    transition: all 0.3s ease;
    cursor: pointer;
}

.file-upload-area:hover,
.file-upload-area.drag-over {
    border-color: var(--ticket-primary);
    background: rgba(30, 64, 175, 0.03);
}

.upload-content i {
    font-size: 48px;
    color: var(--ticket-primary-light);
    margin-bottom: 16px;
}

.upload-content p {
    font-size: 16px;
    color: var(--ticket-text);
    margin: 0 0 8px 0;
}

.browse-link {
    color: var(--ticket-primary);
    font-weight: 600;
    cursor: pointer;
}

.browse-link:hover {
    text-decoration: underline;
}

.upload-hint {
    font-size: 13px;
    color: var(--ticket-text-muted);
}

.file-preview {
    margin-top: 16px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.file-item {
    display: flex;
    align-items: center;
    gap: 12px;
    padding: 12px 16px;
    background: #f1f5f9;
    border-radius: 8px;
}

.file-item i {
    font-size: 20px;
    color: var(--ticket-primary);
}

.file-name {
    flex: 1;
    font-size: 14px;
    color: var(--ticket-text);
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.file-size {
    font-size: 12px;
    color: var(--ticket-text-muted);
}

.remove-file {
    background: none;
    border: none;
    color: var(--ticket-danger);
    cursor: pointer;
    padding: 4px;
}

/* Form Actions */
.form-actions {
    display: flex;
    justify-content: flex-end;
    gap: 12px;
    padding: 20px 24px;
    background: #f8fafc;
    border-top: 1px solid var(--ticket-border);
}

/* Back Link */
.back-link {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    color: var(--ticket-text-muted);
    text-decoration: none;
    font-size: 14px;
    margin-bottom: 16px;
    transition: color 0.2s;
}

.back-link:hover {
    color: var(--ticket-primary);
}

/* Vista Detalle del Ticket */
.ticket-view-page {
    background: var(--ticket-bg);
}

.ticket-view-header {
    background: var(--ticket-card-bg);
    padding: 24px;
    border-radius: 16px;
    margin-bottom: 20px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
}

.ticket-id-row {
    display: flex;
    align-items: center;
    gap: 12px;
    margin-bottom: 12px;
    flex-wrap: wrap;
}

.ticket-folio-large {
    font-size: 18px;
    font-weight: 700;
    color: var(--ticket-primary);
    background: rgba(30, 64, 175, 0.1);
    padding: 6px 14px;
    border-radius: 8px;
}

.ticket-priority-badge {
    font-size: 12px;
    font-weight: 600;
    padding: 4px 12px;
    border-radius: 20px;
    text-transform: uppercase;
}

.priority-baja { background: rgba(34, 197, 94, 0.15); color: var(--priority-baja); }
.priority-media { background: rgba(234, 179, 8, 0.15); color: #a16207; }
.priority-alta { background: rgba(249, 115, 22, 0.15); color: var(--priority-alta); }
.priority-urgente { background: rgba(239, 68, 68, 0.15); color: var(--priority-urgente); }

.ticket-title-main {
    font-size: 24px;
    font-weight: 600;
    color: var(--ticket-text);
    margin: 0;
    line-height: 1.4;
}

.header-actions {
    display: flex;
    gap: 16px;
    margin-top: 20px;
    flex-wrap: wrap;
}

.action-group {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.action-group label {
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-text-muted);
    text-transform: uppercase;
}

.action-select {
    padding: 8px 12px;
    border: 2px solid var(--ticket-border);
    border-radius: 8px;
    font-size: 14px;
    min-width: 150px;
    cursor: pointer;
}

.action-select:focus {
    outline: none;
    border-color: var(--ticket-primary);
}

/* Contenido principal */
.ticket-view-content {
    display: grid;
    grid-template-columns: 1fr 320px;
    gap: 20px;
}

@media (max-width: 1024px) {
    .ticket-view-content {
        grid-template-columns: 1fr;
    }
}

.ticket-main-panel {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.ticket-section {
    background: var(--ticket-card-bg);
    border-radius: 16px;
    padding: 24px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
}

.ticket-section h3 {
    font-size: 16px;
    font-weight: 600;
    color: var(--ticket-text);
    margin: 0 0 16px 0;
    display: flex;
    align-items: center;
    gap: 10px;
}

.ticket-section h3 i {
    color: var(--ticket-primary);
}

/* Descripción */
.section-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 16px;
    flex-wrap: wrap;
    gap: 12px;
}

.creator-info {
    display: flex;
    align-items: center;
    gap: 12px;
}

.avatar, .user-avatar-small {
    width: 40px;
    height: 40px;
    min-width: 40px;
    min-height: 40px;
    max-width: 40px;
    max-height: 40px;
    border-radius: 50%;
    object-fit: cover;
}

.avatar-placeholder, .avatar-small {
    width: 40px;
    height: 40px;
    min-width: 40px;
    min-height: 40px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--ticket-primary), var(--ticket-primary-light));
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 16px;
}

.avatar-small {
    width: 28px;
    height: 28px;
    font-size: 12px;
}

.user-avatar-small {
    width: 28px;
    height: 28px;
}

.creator-details {
    display: flex;
    flex-direction: column;
}

.creator-name {
    font-weight: 600;
    color: var(--ticket-text);
}

.creator-date {
    font-size: 13px;
    color: var(--ticket-text-muted);
    display: flex;
    align-items: center;
    gap: 6px;
}

.ticket-category-badge {
    font-size: 13px;
    color: var(--ticket-text-muted);
    background: #f1f5f9;
    padding: 6px 12px;
    border-radius: 6px;
    display: flex;
    align-items: center;
    gap: 6px;
}

.ticket-description-content {
    font-size: 15px;
    line-height: 1.7;
    color: var(--ticket-text);
    white-space: pre-wrap;
}

/* Adjuntos */
.attachments-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 12px;
}

.attachment-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 12px;
    background: #f8fafc;
    border-radius: 8px;
    text-decoration: none;
    color: var(--ticket-text);
    transition: all 0.2s;
}

.attachment-item:hover {
    background: #f1f5f9;
}

.attachment-item i {
    font-size: 24px;
    color: var(--ticket-primary);
}

.attachment-name {
    font-size: 13px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

/* Comentarios */
.comments-list {
    max-height: 500px;
    overflow-y: auto;
    padding-right: 8px;
}

.empty-comments {
    text-align: center;
    padding: 40px;
    color: var(--ticket-text-muted);
}

.empty-comments i {
    font-size: 40px;
    margin-bottom: 12px;
    opacity: 0.5;
}

.comment-item {
    display: flex;
    gap: 12px;
    padding: 16px;
    border-radius: 12px;
    margin-bottom: 12px;
    background: #f8fafc;
}

.comment-item.internal-note {
    background: #fef3c7;
    border: 1px dashed #f59e0b;
}

.comment-avatar {
    flex-shrink: 0;
    width: 36px;
    height: 36px;
}

.comment-avatar img {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    object-fit: cover;
}

.comment-avatar .avatar-placeholder {
    width: 36px;
    height: 36px;
    font-size: 14px;
    border-radius: 50%;
}

.comment-content {
    flex: 1;
    min-width: 0;
}

.comment-header {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 8px;
    flex-wrap: wrap;
}

.comment-author {
    font-weight: 600;
    color: var(--ticket-text);
    font-size: 14px;
}

.internal-badge {
    font-size: 11px;
    background: #f59e0b;
    color: white;
    padding: 2px 8px;
    border-radius: 4px;
    display: flex;
    align-items: center;
    gap: 4px;
}

.comment-date {
    font-size: 12px;
    color: var(--ticket-text-muted);
}

.comment-text {
    font-size: 14px;
    line-height: 1.6;
    color: var(--ticket-text);
}

/* Formulario de comentario */
.comment-form {
    margin-top: 20px;
    padding-top: 20px;
    border-top: 1px solid var(--ticket-border);
}

.comment-input-area textarea {
    width: 100%;
    padding: 14px;
    border: 2px solid var(--ticket-border);
    border-radius: 10px;
    font-size: 14px;
    resize: vertical;
    min-height: 100px;
    font-family: inherit;
}

.comment-input-area textarea:focus {
    outline: none;
    border-color: var(--ticket-primary);
}

.comment-actions {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-top: 12px;
}

.internal-toggle {
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 13px;
    color: var(--ticket-text-muted);
    cursor: pointer;
}

.internal-toggle input {
    accent-color: var(--ticket-primary);
}

/* Panel lateral */
.ticket-side-panel {
    display: flex;
    flex-direction: column;
    gap: 20px;
}

.side-section {
    background: var(--ticket-card-bg);
    border-radius: 16px;
    padding: 20px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
}

.side-section h4 {
    font-size: 14px;
    font-weight: 600;
    color: var(--ticket-text);
    margin: 0 0 16px 0;
    display: flex;
    align-items: center;
    gap: 8px;
}

.side-section h4 i {
    color: var(--ticket-primary);
}

.info-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.info-item {
    display: flex;
    justify-content: space-between;
    gap: 8px;
}

.info-label {
    font-size: 13px;
    color: var(--ticket-text-muted);
}

.info-value {
    font-size: 13px;
    font-weight: 500;
    color: var(--ticket-text);
    text-align: right;
}

/* Historial */
.history-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    max-height: 300px;
    overflow-y: auto;
}

.history-item {
    display: flex;
    gap: 10px;
    font-size: 13px;
}

.history-icon {
    width: 28px;
    height: 28px;
    background: #f1f5f9;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    flex-shrink: 0;
}

.history-icon i {
    font-size: 12px;
    color: var(--ticket-text-muted);
}

.history-content {
    flex: 1;
    line-height: 1.4;
}

.history-user {
    font-weight: 600;
    color: var(--ticket-text);
}

.history-action {
    color: var(--ticket-text-muted);
}

.history-date {
    display: block;
    font-size: 11px;
    color: var(--ticket-text-muted);
    margin-top: 2px;
}

.no-history {
    color: var(--ticket-text-muted);
    font-size: 13px;
    text-align: center;
    padding: 20px;
}

/* Tabla de gestión */
.tickets-table-container {
    background: var(--ticket-card-bg);
    border-radius: 16px;
    box-shadow: var(--ticket-shadow);
    border: 1px solid var(--ticket-border);
    overflow: hidden;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
}

.tickets-table th {
    background: #f8fafc;
    padding: 14px 16px;
    text-align: left;
    font-size: 12px;
    font-weight: 600;
    color: var(--ticket-text-muted);
    text-transform: uppercase;
    border-bottom: 1px solid var(--ticket-border);
}

.tickets-table td {
    padding: 16px;
    border-bottom: 1px solid var(--ticket-border);
    vertical-align: middle;
}

.ticket-row {
    cursor: pointer;
    transition: background 0.2s;
}

.ticket-row:hover {
    background: #f8fafc;
}

.col-priority {
    width: 12px;
    padding-left: 8px !important;
    padding-right: 4px !important;
}

.priority-indicator {
    display: block;
    width: 8px;
    height: 8px;
    border-radius: 50%;
}

.priority-indicator.priority-baja { background: var(--priority-baja); }
.priority-indicator.priority-media { background: var(--priority-media); }
.priority-indicator.priority-alta { background: var(--priority-alta); }
.priority-indicator.priority-urgente { background: var(--priority-urgente); box-shadow: 0 0 8px var(--priority-urgente); }

.folio-badge {
    font-size: 13px;
    font-weight: 600;
    color: var(--ticket-primary);
}

.title-cell {
    display: flex;
    flex-direction: column;
    gap: 4px;
}

.ticket-title-text {
    font-weight: 500;
    color: var(--ticket-text);
}

.ticket-indicators {
    display: flex;
    gap: 10px;
}

.indicator {
    font-size: 12px;
    color: var(--ticket-text-muted);
    display: flex;
    align-items: center;
    gap: 4px;
}

.category-badge {
    font-size: 12px;
    padding: 4px 10px;
    border-radius: 6px;
    background: #f1f5f9;
    color: var(--ticket-text-muted);
}

.status-badge {
    font-size: 11px;
    font-weight: 600;
    padding: 4px 10px;
    border-radius: 20px;
    text-transform: uppercase;
}

.user-cell {
    display: flex;
    align-items: center;
    gap: 8px;
}

.unassigned-label {
    font-size: 13px;
    color: var(--ticket-text-muted);
    font-style: italic;
}

.date-cell {
    font-size: 13px;
    color: var(--ticket-text-muted);
}

.empty-table {
    text-align: center;
    padding: 60px 20px !important;
    color: var(--ticket-text-muted);
}

.empty-table i {
    font-size: 48px;
    margin-bottom: 16px;
    opacity: 0.5;
}

/* Dropdown de acciones */
.action-dropdown {
    position: relative;
}

.action-trigger {
    background: none;
    border: none;
    padding: 8px 12px;
    cursor: pointer;
    color: var(--ticket-text-muted);
    border-radius: 6px;
    transition: all 0.2s;
}

.action-trigger:hover {
    background: #f1f5f9;
    color: var(--ticket-text);
}

.dropdown-menu {
    position: absolute;
    right: 0;
    top: 100%;
    background: white;
    border-radius: 10px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    border: 1px solid var(--ticket-border);
    min-width: 160px;
    z-index: 100;
    display: none;
    overflow: hidden;
}

.dropdown-menu.show {
    display: block;
}

.dropdown-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 10px 16px;
    font-size: 14px;
    color: var(--ticket-text);
    text-decoration: none;
    cursor: pointer;
    background: none;
    border: none;
    width: 100%;
    text-align: left;
    transition: background 0.2s;
}

.dropdown-item:hover {
    background: #f8fafc;
}

.dropdown-item.danger {
    color: var(--ticket-danger);
}

.dropdown-item.danger:hover {
    background: #fef2f2;
}

.dropdown-divider {
    margin: 4px 0;
    border: none;
    border-top: 1px solid var(--ticket-border);
}

/* Modal */
.modal {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.5);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
}

.modal-content {
    background: white;
    border-radius: 16px;
    width: 90%;
    max-width: 500px;
    max-height: 90vh;
    overflow: hidden;
}

.small-modal {
    max-width: 400px;
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 20px 24px;
    border-bottom: 1px solid var(--ticket-border);
}

.modal-header h3 {
    margin: 0;
    font-size: 18px;
    display: flex;
    align-items: center;
    gap: 10px;
}

.modal-close {
    background: none;
    border: none;
    font-size: 24px;
    color: var(--ticket-text-muted);
    cursor: pointer;
}

.modal-body {
    padding: 24px;
}

.status-options {
    display: flex;
    flex-direction: column;
    gap: 8px;
}

.status-option {
    padding: 12px 16px;
    border: 2px solid var(--ticket-border);
    border-radius: 10px;
    background: white;
    cursor: pointer;
    font-size: 14px;
    font-weight: 500;
    text-align: left;
    transition: all 0.2s;
}

.status-option:hover {
    border-color: var(--ticket-primary);
    background: #f8fafc;
}

.status-option.status-abierto:hover { border-color: var(--status-abierto); }
.status-option.status-en_progreso:hover { border-color: var(--status-en_progreso); }
.status-option.status-pendiente:hover { border-color: var(--status-pendiente); }
.status-option.status-resuelto:hover { border-color: var(--status-resuelto); }
.status-option.status-cerrado:hover { border-color: var(--status-cerrado); }

/* Notificaciones */
.notification {
    position: fixed;
    top: 20px;
    right: 20px;
    padding: 16px 24px;
    background: white;
    border-radius: 10px;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.15);
    display: flex;
    align-items: center;
    gap: 12px;
    transform: translateX(120%);
    transition: transform 0.3s ease;
    z-index: 2000;
}

.notification.show {
    transform: translateX(0);
}

.notification-success {
    border-left: 4px solid var(--ticket-success);
}

.notification-success i {
    color: var(--ticket-success);
}

.notification-error {
    border-left: 4px solid var(--ticket-danger);
}

.notification-error i {
    color: var(--ticket-danger);
}

/* Responsive */
@media (max-width: 768px) {
    .tickets-container {
        padding: 16px;
    }
    
    .tickets-header {
        flex-direction: column;
    }
    
    .tickets-header h1 {
        font-size: 22px;
    }
    
    .stats-grid {
        grid-template-columns: repeat(2, 1fr);
    }
    
    .filters-bar {
        flex-direction: column;
    }
    
    .filter-group {
        width: 100%;
    }
    
    .filter-select {
        flex: 1;
    }
    
    .search-box {
        max-width: none;
        width: 100%;
    }
    
    .tickets-table th,
    .tickets-table td {
        padding: 12px 8px;
    }
    
    .col-category,
    .col-assigned {
        display: none;
    }
}

/* Botones de acciones en tabla */
.action-buttons {
    display: flex;
    gap: 6px;
    justify-content: center;
    align-items: center;
}

.action-btn {
    width: 32px;
    height: 32px;
    border: none;
    border-radius: 8px;
    cursor: pointer;
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all 0.2s ease;
    font-size: 14px;
    text-decoration: none;
}

.action-btn.view-btn {
    background: linear-gradient(135deg, #3b82f6, #60a5fa);
    color: white !important;
}

.action-btn.view-btn:hover {
    background: linear-gradient(135deg, #2563eb, #3b82f6);
    transform: scale(1.1);
    box-shadow: 0 2px 8px rgba(59, 130, 246, 0.4);
}

.action-btn.assign-btn {
    background: linear-gradient(135deg, #10b981, #34d399);
    color: white;
}

.action-btn.assign-btn:hover {
    background: linear-gradient(135deg, #059669, #10b981);
    transform: scale(1.1);
    box-shadow: 0 2px 8px rgba(16, 185, 129, 0.4);
}

.action-btn.status-btn {
    background: linear-gradient(135deg, #8b5cf6, #a78bfa);
    color: white;
}

.action-btn.status-btn:hover {
    background: linear-gradient(135deg, #7c3aed, #8b5cf6);
    transform: scale(1.1);
    box-shadow: 0 2px 8px rgba(139, 92, 246, 0.4);
}

.action-btn.delete-btn {
    background: linear-gradient(135deg, #ef4444, #f87171);
    color: white;
}

.action-btn.delete-btn:hover {
    background: linear-gradient(135deg, #dc2626, #ef4444);
    transform: scale(1.1);
    box-shadow: 0 2px 8px rgba(239, 68, 68, 0.4);
}

/* Responsive para botones de acciones */
@media (max-width: 768px) {
    .action-buttons {
        gap: 4px;
    }
    
    .action-btn {
        width: 28px;
        height: 28px;
        font-size: 12px;
    }
}

/* ========================================
   PAGINACIÓN DE TABLA
   ======================================== */

.table-pagination {
    margin-top: 20px;
    padding: 16px;
    background: var(--ticket-card-bg);
    border-radius: 0 0 12px 12px;
    border-top: 1px solid var(--ticket-border);
}

.pagination-controls {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: 16px;
}

.pagination-info {
    font-size: 14px;
    color: var(--ticket-text-muted);
    font-weight: 500;
}

.pagination-buttons {
    display: flex;
    align-items: center;
    gap: 6px;
}

.pagination-btn {
    min-width: 36px;
    height: 36px;
    padding: 0 12px;
    background: var(--ticket-bg);
    border: 1px solid var(--ticket-border);
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
    color: var(--ticket-text);
    cursor: pointer;
    transition: all 0.2s ease;
    display: flex;
    align-items: center;
    justify-content: center;
}

.pagination-btn:hover:not(.disabled):not(.active) {
    background: var(--ticket-primary-light);
    color: white;
    border-color: var(--ticket-primary-light);
}

.pagination-btn.active {
    background: var(--ticket-primary);
    color: white;
    border-color: var(--ticket-primary);
    font-weight: 600;
}

.pagination-btn.disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.pagination-dots {
    padding: 0 8px;
    color: var(--ticket-text-muted);
    font-weight: 500;
}

@media (max-width: 640px) {
    .pagination-controls {
        justify-content: center;
        flex-direction: column;
    }
    
    .pagination-info {
        text-align: center;
    }
}


/* ===== DEPARTAMENTO BADGES ===== */
.dept-badge {
    display: inline-flex;
    align-items: center;
    gap: 4px;
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.3px;
    white-space: nowrap;
}
.dept-sistemas      { background: #e0f2fe; color: #0369a1; }
.dept-marketing     { background: #fce7f3; color: #9d174d; }
.dept-mantenimiento { background: #fef3c7; color: #92400e; }

.dept-header-badge {
    display: inline-flex;
    align-items: center;
    gap: 5px;
    padding: 4px 14px;
    border-radius: 20px;
    font-size: 14px;
    font-weight: 600;
    margin-left: 10px;
    vertical-align: middle;
}

.col-dept { width: 110px; text-align: center; }